What to do if your credit card was declined
When we charge your card and get a decline message, you will receive an email that will notify you about it.
These are the common reasons for credit card declines:
Your credit card is expired or canceled. In this case, please update your payment details in our app.
The bank/credit card company declines due to a security issue. In this case, you need to contact your bank/credit card company and ask them to mark Imagen as a safe transaction.
If you are unsure of the reason for the decline, you can contact our support team by responding to the email or live chat support, and we will try to arrange alternate payment options and help you out as much as we can.
In case we weren't able to successfully charge your card four times in a period of two weeks, you will be shifted to the free plan.
These are the common reasons for credit card declines:
Your credit card is expired or canceled. In this case, please update your payment details in our app.
The bank/credit card company declines due to a security issue. In this case, you need to contact your bank/credit card company and ask them to mark Imagen as a safe transaction.
If you are unsure of the reason for the decline, you can contact our support team by responding to the email or live chat support, and we will try to arrange alternate payment options and help you out as much as we can.
In case we weren't able to successfully charge your card four times in a period of two weeks, you will be shifted to the free plan.
Updated on: 28/08/2024
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