> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://filterpixel.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
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# What to do if your credit card was declined

When we charge your card and get a decline message, you will receive an email that will notify you about it.

These are the common reasons for credit card declines:

* Your credit card is expired or canceled. In this case, please update your payment details in our app.
* The bank/credit card company declines due to a security issue. In this case, you need to contact your bank/credit card company and ask them to mark Imagen as a safe transaction.

If you are unsure of the reason for the decline, you can [contact our support team ](https://go.crisp.chat/chat/embed/?website_id=4fefe3e3-8457-42be-a0a4-98ebd1985032)by responding to the email or live chat support, and we will try to arrange **alternate payment options** and help you out as much as we can.

In case we weren't able to successfully charge your card four times in a period of two weeks, you will be shifted to the free plan.