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# FilterPixel not installing on your Mac? You may need Rosetta

# FilterPixel not installing on your Mac? You may need Rosetta

If FilterPixel is not opening or installing on your Mac, one common reason is that **Rosetta is not installed**.
This mostly affects newer Mac devices with Apple Silicon chips such as **M1, M2, M3, and newer**.


### Why this happens
FilterPixel currently needs **Rosetta** on some newer Macs to run properly.

Rosetta is a small utility from Apple that helps your Mac run apps that were built for a different processor type. It is safe, official, and commonly used on Apple Silicon Macs. If Rosetta is missing, you may see problems like:

* the app not opening
* the installer failing
* an unexpected error during launch

### How to fix it
Please follow these steps carefully:

###### Step 1: Close FilterPixel
If FilterPixel is open, fully close the app.

###### Step 2: Install Rosetta
1. Open **Terminal** on your Mac
2. You can do this by pressing **Command + Space**, typing **Terminal**, and pressing **Enter**.
3. Copy and paste this command into Terminal:
```
softwareupdate --install-rosetta
```
1. Press **Enter**
2. If your Mac asks for confirmation, type **A** and press **Enter**, or follow the on-screen instructions.
3. Wait for Rosetta to finish installing

###### Step 3: Re-download FilterPixel

After Rosetta is installed:
1. Delete the current FilterPixel app if needed
2. Download the latest version of FilterPixel again
3. Install it normally
###### 
Step 4: Open FilterPixel again
Once installation is complete, try opening the app again.

### Still not working?

If you still face the issue, please contact our support team and share:
* your Mac model
* your macOS version
* a screenshot of the error message
This will help us assist you faster.